Note that the use of the Ubii Platform constitutes your acceptance of this Policy. If you do not agree with how we handle your information as described herein, please do not visit or use the Ubii Platform. Any personal information you provide us as a Customer or Service Provider is intended to be stored in the United States.
We collect any and all information that you voluntarily share with us through the Ubii Platform, including by building your profile.
If you are using the Ubii Platform to request professional services, you may give us now or in the future:
If you participate on the Ubii Platform as a service professional, you may give us now or in the future:
Both Customers and Service Providers use the Ubii Platform to get connected. As such, when a connection is made, Ubii will transmit to Customers any relevant contact information about a Service Provider, including name, address, phone number, email and location. Moreover, Ubii will transmit to Service Providers any relevant contact information about a Customer, including name, address, phone number, email, location and notes/details regarding the help needed. With this information, the Customer and the Service Provider can further contact each other, directly, in order to establish whether they want to proceed to getting hired for the job or task.
More about payment card information:
You may, at your choice, complete surveys on the Ubii Platform about, for example, your level of satisfaction with the Ubii Platform, your engagement with the Ubii Platform, and your awareness of Ubii Platform features. In some cases, we may link the information you provide in the survey with Personal Information in your Ubii account, such as your name or email address. When linked to Personal Information, your survey information becomes Personal Information too.
We collect information through technology to enhance our ability to serve you. When you access and use the Ubii Platform, Ubii and, in some cases, our third-party service providers, we collect information about how you interact with the Ubii Platform. Below is a description of a few of the methods we use to collect information through technology: When you visit the Ubii Platform, we collect your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or other entity. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. However, we may link the last IP address you used to access the Ubii Platform to Personal Information you provide us.
We may also collect a unique identifier for your computer, mobile device, or other device used to access the Ubii Platform ("Device Identifier"). A Device Identifier is a number that is automatically assigned to the device you used to access the Ubii Platform. We may link the Device Identifier to other information about your visit, such as what pages you viewed, and to Personal Information you provide us, such as your name.
We may include small graphic images or other web programming code, called web beacons (also known as "pixel tags", "web bugs" or "clear GIFs"), in our web and mobile pages and messages. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of Web users. In contrast to cookies, which are stored in a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons help us better manage content on the Ubii Platform by informing us what content is effective, monitoring how users navigate the Ubii Platform, counting users of the Ubii Platform, and counting how many e-mails sent by us were actually opened.
Your ‘Do Not Track’ Browser Setting
We do not support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser's settings to let the websites you visit know that you do not want the websites collecting your Personal Information.
We do track your online activities over time and across third-party websites or online services. For example, we use web beacons to help us determine what links or advertisers brought you to our Site. We also use third-party service providers to display advertisements to you on other websites based on your activities while on the Ubii Platform.
When you use the App, the App may automatically collect and store some or all of the following information from your mobile device ("Mobile Device Information"), including, but not limited to:
We may also collect information about how you use the App, such as the amount of time you spend using the App, how many times you use a specific feature of the App over a given time period, how often you use the App, and actions you take in the App. In addition, we may gather information about the website from which you downloaded the App to help us determine what App download site is most effective (collectively "App Usage Information").
We may link your Mobile Device Information and App Usage Information to Personal Information you have provided us, in which case we will treat the combined information as Personal Information.
If you are a Customer or a Service Provider, we may collect your geographic location by using Global Positioning System (GPS) information sent to us from your mobile device. We only collect location information about Customers or Service Professionals who have been accepted to participate on the Ubii Platform and not about Customers or about Service Professionals applying to participate in the Ubii Platform.
If you choose to use our referral service to tell a friend about the Ubii Platform, we may collect your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Ubii Platform. We store this information only to send this one-time email and to track the success of our referral program. We do not use this information for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you refer a friend, your e-mail address may be included in the message sent to your friend.
If you are using the Ubii Platform to request professional services, you may provide us ratings and reviews of the service professionals you engage through the Ubii Platform.
We may supplement the information we collect about you through the Ubii Platform with records received from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you. For example, websites on which we place advertisements, such as Google, may tell us which ads about Ubii you clicked. This is often called "conversion tracking."
In addition, when third parties such as Checkr, Accurate, IDI or others conduct background checks on service professionals, those third parties share the results of the background check with Ubii.
If you login to the Ubii Platform through a social networking site, such as Facebook, we may collect your Facebook authentication token and account identification number and use that information to provide you with access to your account on the Ubii Platform.
If you call or text (SMS) message a service professional or service Customer using the telephone number provided by Ubii, Ubii uses Twilio or other partners, from time to time, to mask your telephone number. During this process, Ubii and Twilio (or other partners) receive in real time and store call data, including the date and time of the call or text (SMS) message, the parties’ phone numbers, and the content of the text (SMS) messages.
If you send a message to a Service Professional or Customer in the App, Ubii uses Layer to process the communications. During this process, Ubii and Layer receive in real time and store message data, including the date and time of the message, and the content of the messages.
If you are using the Ubii Platform as a Service Professional, we may receive information about you in the form of ratings and reviews from requestors who engaged your professional services through the Ubii Platform.
The Ubii Platform includes links from the Ubii Platform to sites or applications operated by third parties ("Third-Party Sites") and plug-ins (such as Twitter buttons) from Third-Party Sites.
For example, service professionals may be directed to a Third Party Site, such as Checkr.com, Onfido.com, SterlingTalentSolutions.com, Accurate, or Hirease.com, so that the Third Party Site can conduct a background check. The Third Party Site may ask the Service Professional for identifying information to conduct the background check.
Some Third-Party Sites link to Ubii and share information with Ubii. For example, in some cases, you can book services through the Ubii Platform with one of our booking partners. In that case, you might provide the booking information, such as your name, telephone number, email address, and booking address, to the booking partner. The booking partner might then share the necessary booking information with us.
We use the information we collect to serve our Customers, consider applicants, market and promote our connection services, and improve your experience at the Ubii Platform. Some examples include:
By using the Ubii Platform, you expressly consent and agree to accept and receive communications from us, including via e-mail, text message, calls, and push notifications to the cellular telephone number or other means of communication you provided to us. By consenting to being contacted by Ubii, you understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of Ubii, its affiliated companies and/or Customer Service Professionals, including but not limited to: operational communications concerning your account or use of the Ubii Platform or Services, updates concerning new and existing features on the Ubii Platform, communications concerning promotions run by us and news concerning Ubii and industry developments. If you wish to opt-out of promotional emails, text messages, or other communications, you may opt-out by following the unsubscribe options described in the emails, which will direct you to our opt-out page by clicking on the unsubscribe link provided with each email. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. You acknowledge that you are not required to consent to receive promotional messages as a condition of using the Ubii Platform or the Services. You may opt-out of receiving promotional or marketing texts or calls from Ubii at any time. You may also opt-out of receiving all texts or calls from Ubii (including informational or transactional messages), however you acknowledge that opting out of receiving all texts may impact your use of the Ubii Platform or the Services.
The information described in this section may be transferred to, or processed and stored in, the United States and other countries, which may employ greater or less restrictive data protection laws. In all cases, we will take appropriate measures to protect your personal information in accordance with the policies described herein.
We may delete the back-ups of the databases containing your Personal Information after 13 months or other period as determined by Ubii and in compliance with the applicable laws.
(i) The Ubii Platform may display profiles of the service professionals who participate on the Ubii Platform. These profiles may include the service professional’s name, and ratings and reviews about the service professional provided by their customers. The service professional’s profile may be visible to all users of the Ubii Platform.
If you provide a rating or review about a Service Professional, we may post your first name, the initial of your last name, a code name and/or the name of your neighborhood along with your rating or review on the Service Professional’s profile. In addition, Service Professionals may use your ratings and reviews, as well as this personal information about you, in their own marketing materials.
(ii) The Ubii Platform may display reviews done by Service Providers of Customers who participate on the Ubii Platform. If a Service Provider provides a rating or review about a Customer, we may post your first name, the initial of your last name, a code name and/or the name of your neighborhood along with your rating or review on the Customer.
Third party companies and individuals provide or facilitate certain aspects of the services offered through the Ubii Platform on our behalf. We may provide these third-party service providers with access to your information, including your Personal Information, so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide.
The following are some examples of how we share your information with third-party service providers.
We may share your Personal Information with other partners. For example, Airbnb, Amazon, Condo.com or other online platform customers may be able to book services through the Ubii Platform from the Airbnb, Amazon or Condo.com sites. Upon request, we may provide our partners with information about the services you booked through the Ubii Platform.
We may offer sweepstakes, contests, and other promotions (any, a "Promotion") through the Ubii Platform that may require providing Personal Information to register. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. Please read the official rules carefully. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winners' list.
If you choose to log-in to the Ubii Platform through Facebook, Twitter, or another social networking site, we may share information about your account with the social networking site.
We may be required to disclose Personal Information in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.
We may disclose account and other Personal Information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of Ubii, our users, or others. This includes exchanging Personal Information with other companies and organizations for fraud prevention and credit risk reduction.
We reserve the right to disclose and transfer your information, including your Personal Information:
CHILDREN'S ONLINE PRIVACY PROTECTION ACT COMPLIANCE
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act) We do not collect any information from anyone under 13 years of age. The Ubii Platform, and products and services offered through it, are all directed to people who are at least 13 years old or older. If you are under the age of 13, you are not authorized to use the Ubii Platform. If you are a parent and believe that your child under the age of 13 has used the Ubii Platform and provided personal identifiable information to us through the Ubii Platform, please contact us at privacy@Ubii.com or at our mailing address so we can delete that account and/or any Personal Information collected from them on the Ubii Platform.
CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE/YOUR CALIFORNIA PRIVACY RIGHTS
California residents who use the Ubii Platform may request that we provide certain information regarding our disclosure of your Personal Information to third parties for their direct marketing purposes. You can make such a request by e-mail to privacy@Ubii.com or by mail to: P.O. Box #8960, Deerfield Beach, FL 33441
The security and confidentiality of your Personal Information is important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use.
For example, when users book services, the information they input is encrypted through SSL encryption. We do not store credit card information on our servers, and we use SSL encryption to protect such information if it is transferred to our third-party payment processor. In addition, access to your Personal Information is restricted in our offices. Only employees who need the Personal Information to perform a specific job, for example, sales representatives, managers, and customer service staff, are granted access to Personal Information. All employees with access to Personal Information are kept up to date on our security and privacy practices. After a new policy is added, these employees are notified and/or reminded about the importance we place on privacy, and what they can do to enhance protection for our users' Personal Information.
It is important for you to protect against unauthorized access to your account password and to your computer or mobile App. Be sure to log out of your account or to close your browser after you have completed your visit to our Site.
Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.
You may contact privacy@Ubii.com to update, correct, or delete your Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the Ubii Platform.
In addition, you may cancel or modify the email communications you have chosen to receive from the Ubii Platform by following the instructions contained in emails from us.
P.O. Box #8960, Deerfield Beach, FL 33441
Ubii stores your Personal Information within the United States. However, your information may be transferred to and maintained on computer networks which may be located outside of the state, province, or other governmental jurisdiction in which you reside; and the privacy laws governing the country/jurisdiction of these computer networks may be less protective.
Ubii takes steps to ensure that your information is secure on its system. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, Ubii cannot guarantee the security of any information you transmit to us, and you do so at your own risk. UBII EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO ENSURING, GUARANTEEING, OR OTHERWISE OFFERING ANY DEFINITIVE PROMISE OF SECURITY IN CONNECTION WITH YOUR PERSONAL INFORMATION OR USAGE INFORMATION AND FURTHER DISCLAIMS ANY LIABILITY THAT MAY ARISE SHOULD ANY OTHER INDIVIDUALS OBTAIN THE INFORMATION YOU SUBMIT TO THE UBII PLATFORM.
Last updated: October 8, 2019